Please read our terms before purchasing any items from our store. Please pay special attention to delivery times.
Purchasing any item is an indication that the customer has read and accepted these terms.
Currently all our items are shipped free to anywhere in the world. International items are sent by Royal Mail Air Mail.
All our items are hand made to order. We try to despatch every item within 14 days of ordering. To date we haven't despatched any items more than 14 days after the order was placed.
All items are sent via Royal Mail 1st Class within the UK, or Royal Mail Airmail for international orders.
Average UK delivery time is approximately 3 working days.
Average international delivery time is approximately 10 working days.
Ordering In Time For Your Wedding
We ask that you purchase your item at least 21 days before your wedding if you live within the UK and at least 28 days if you live outside the UK.
Extra time should be allowed if you are ordering within December due to the busy Christmas period.
Short Notice Orders
If you require an item from our store and there are less than 21 days (UK, 28 days International) until your wedding then please email us before purchase to confirm if we can have your item made and delivered to you in time for your wedding.
We reserve the right to cancel any short notice purchase which has not been agreed previously by email (A full refund will be provided)
We have chosen Paypal as our prefered method of accepting payments. You can pay using most major credit cards via Paypal.
You do NOT need to sign up for a Paypal account to purchase from our site. Using Paypal helps us to keep our costs low, which in turn we pass on to our customers with lower prices.
Please ensure you provide us with a valid email address. All our communication will be via email. We will email you within 24 hours of receipt of your payment.
If you have not heard from us within 24 hours of paying then please contact us.
Correct Spelling on Items
Please ensure all names and places to be embroidered on your items are spelled correctly.
Customers may be held liable for any extra postage costs incurred due to correcting of mis-spelt names.
Whilst we do our best to maintain the consistency of our items.
There may be times when the lace patterns shown on our garter photographs differs from the patterns on the actual item you will receive.
The width and general shape of the lace will not change.
The quality of our lace will be maintained at all times.